FAQ – Livic store

Free shipping on orders $30+

FAQ

               Shipping and Common Questions

 

 

Yes, we ship worldwide

 WHEN CAN I EXPECT MY ORDER TO ARRIVE? 

Please allow 3-7 business days for your order to process.  Once your order is processed, US, Canada, Australia and Parts of Europe deliveries can take between 12-24 business days and the rest of the world deliveries can take between 2-6 weeks most times items arrives within 2 weeks. 

Please note that because our products are sent by a third party vendor, expected delivery dates are subject to change and also items will in multiple packages for safety reasons and also speed shipping. For any questions regarding the whereabouts of your package, please contact the carrier directly or check in with your local post office. You can also send us a mail at hello@livicstore.com 

 

HOW DO I TRACK MY PARCEL?

 You can track your parcel on our website. Under the menu tab, click 'Track Your Order’ and input your order number and ordering e-mail address.  Your shipping information will populate with the most current information available. 

Please be advised that recently placed orders may take up to 3-7 business days for your shipping information to become available in our system. Please be patient and check back again soon.

 

WHAT IF MY PACKAGE SAYS “DELIVERED” BUT HAVEN'T RECEIVED IT YET?

We are sorry if you haven't received your parcel. We suggest taking the following extra measures to ensure your package was delivered successfully:

  • Search for a notice left by your local carrier

  • Look around the delivery location for your package (check all entrances)

  • Inquire with your neighbors or the tenants in your building who could have potentially accepted the package on your behalf

  • Some packages travel through numerous carriers which cause additional delays and/or inaccurate tracking information

  • Wait an additional 48 hours, in some cases packages may state they are delivered up to 2 days prior to arrival

If you still have not found or received your package, please contact your local carrier directly through their website or their customer service department.

 

WHAT SHOULD I DO IF I PROVIDED THE INCORRECT SHIPPING DETAILS?

If you noticed that your shipping details are incorrect, please e-mail us within 12 hours of when your original order was placed with your order number and correct and complete shipping address.  Please note that we are unable to revise your address once your parcel has been processed.

Please be advised that should your parcel be returned to sender, please note that we will be required to pass on a subsidized re-shipping postage fee of $6 (US).

 

CAN I RETURN OR CANCEL MY ORDER? 

you can cancel your order within 12 hours of placing the other, please contact our team to cancel your order. 

All orders are only eligible for replacement within the first 14 days of ordering. If your order arrives broken, feel free to reach out and request a replacement or another item. Sadly, if you have used the product already we cannot offer a replacement. If you feel that you are eligible for a replacement, send us an email, and we'll do our best to get it fixed for you!

 

WHY HAVE I NOT RECEIVED AN EMAIL REGARDING MY ORDER?

Generally, we advise you wait at least 3-7 business days before you will be updated with your tracking number. We are a very small team here at Patriotic Drop Shop, and your patience is greatly appreciated as we work as hard as we can to ship your order out as fast as we can. In addition, make sure that you have at least provided us with an email address or phone number while checking out. We cannot update you with the whereabouts of your order, if you have not given us means to reach you with.